Returns & Exchanges

At VisitGreenvilleSC, we want you to love your local gear as much as we love our city. If you are not completely satisfied with your purchase, we offer easy returns and exchanges within 30 days of your order date.

1

Verify Eligibility

Ensure your items are in their original, unwashed, and unworn condition with all tags still attached to qualify for a full refund.

2

Initiate Your Request

Contact our customer service team via email with your order number to receive a pre-paid return shipping label and a return authorization form.

3

Package and Ship

Securely pack your items and include the completed return form inside the box before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing